1. Eligibility for Refund and Return

We want you to be completely satisfied with your purchase from Manifest Hub. Refunds are available under the following conditions:

  • Refunds for Damaged or Defective Products Only: If you receive a damaged or defective item, please contact us within 4 hours of delivery. An uncut/unedited unboxing video is mandatory for any refund or replacement request. Requests without video proof will not be accepted. Please also retain your receipt or proof of purchase. Once the damage is verified, we will provide a full refund or replacement based on the product value.
  • Incorrect Items: If you receive an incorrect item that does not match your order, please notify us within 4 hours of receiving your order. We will arrange for the correct item to be shipped to you or offer a refund.

2. Non-Refundable Items

Certain items are not eligible for refunds:

  • Used Products: Products that have been used or altered from their original condition.
  • Not satisfied with the product: We understand that preferences may vary, but please note that our products are fashion/lifestyle items and we do not offer refunds for dissatisfaction due to personal preference. We kindly request customers to read the product details and descriptions thoroughly before placing an order to avoid any misunderstandings.
  • Color Variations: Please be aware that product images on our website may show slight color variations due to lighting and photography conditions. While we strive to display our products as accurately as possible, such variations are unavoidable.
  • Custom Orders: Any products that have been customized or personalized cannot be returned unless they are defective or damaged upon arrival.
  • Sale Orders: If an order placed during a sale is damaged and needs a refund, only the amount paid by you will be refunded, not the current product price.

3. Refund/Return Process

To initiate a refund or exchange, please follow these steps:

  1. Contact Customer Service: Email us at manifeststudio111@gmail.com or WhatsApp us at 9677781914 with your order number, a description of the issue, and the mandatory unboxing video/photos.
  2. Verification: We will review your request and notify you of the approval or rejection of your refund.
  3. Refund or Replacement: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 working days. If a replacement is requested, we will ship it to you promptly.
  4. We have a 5 days return Policy.

4. Shipping Costs

Please note shipping costs for returning items or refunds are the responsibility of the customer, except in cases where the return or refund is due to our error (e.g., incorrect item shipped, damaged or defective product).

The product will be shipped within 2-3 days and will be delivered within 5-7 days.

5. Exchange/Replacement Timeframe

We only accept exchanges or replacements of products if they are damaged or there is an order mismatch (not size/color mismatch). If approved, your exchange/replacement will be processed and delivered within 7-10 working days once we receive the reverse order from the customer. We will assign the reverse pickup in this case.

Exchange of size mismatch procedure:

  1. Pack the received items properly.
  2. Ship it to our address.
  3. Choose the items equal to your existing bill amount.
  4. Pay for the Shipping fee.

Note: * Manifest Hub is not responsible if the returning product is damaged while In Transit.

Manifest Hub will ship the new items only if we receive the returned items and the shipping fee.

6. Order Cancellation

If you wish to cancel your order, please reach out to us on WhatsApp (+91 9677781914) as soon as possible. Orders can only be cancelled before they have been dispatched from our facility. Once an order has been shipped, the cancellation request cannot be accommodated.

7. Contact Us

If you have any further questions about our refund and cancellation policy, please contact us at manifeststudio111@gmail.com.